Shipping Policy
At Malaotts Store, we strive to provide reliable and efficient shipping for all of our customers. Below, you will find important information about our shipping procedures, processing times, and delivery expectations.
Processing Time & Shipping Costs
Shipping costs vary depending on the destination of the shipment. To calculate the exact shipping cost for your order:
- Add your selected items to the cart.
- Proceed to checkout.
- Enter your mailing address, and the shipping cost will update automatically and be included in your total cost.
Shipping & Handling
We process and ship orders on business days (Monday through Friday, Eastern Standard Time), excluding holidays observed by the Post Office, such as:
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
Processing Time: 3-5 business days during regular seasons, with additional time expected during holiday seasons.
Flat Shipping Rate:
We offer a flat rate of $5.99 for standard shipping, no matter how many items you order.
Estimated Delivery: 7-15 business days in regular seasons, with longer times expected during peak holiday periods.
Estimated Shipping Times by Location
| Location | Estimated Shipping Time |
|---|---|
| The United States | 7-15 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-30 Business days |
| Rest of the world | 10-30 Business days |
About Late Deliveries
We partner with reliable carriers to ensure timely delivery, but occasionally delays may occur due to unforeseen or uncontrollable factors such as:
- Incorrect address details
- Missing apartment, building, or unit number
- Severe weather conditions
- International customs procedures
Malaotts Store cannot be held responsible for such delays but will work to resolve issues promptly.
Order Tracking
After placing your order, you will receive a confirmation email containing a tracking link. Please allow 2-4 days for the carrier to scan your package into their system. If no tracking information is available, the carrier may not have processed the package yet. Once the package is scanned, you will be able to follow its progress.
Frequently Asked Questions
I ordered multiple items but only received one. Where’s the rest of my order?
Our products are sourced from multiple locations, so items may be shipped separately for faster delivery. If you receive only part of your order, rest assured the remaining items are on the way.
Why have I not received any order confirmation?
If you haven’t received your confirmation emails, it’s possible that the email address entered during checkout was incorrect. Please contact us at [email protected], and we will update your information.
How can I contact you?
For any questions not covered in this policy, feel free to reach out to us at [email protected]. Our support team is available 24/7 and will respond within 1 business day.
Can the order be delivered to multiple addresses?
Unfortunately, we do not offer shipping to multiple addresses for a single order. If you need items delivered to different locations, please place separate orders.
Do you deliver to PO Boxes or Military APO/FPO addresses?
Yes, we ship to PO Boxes and Military APO/FPO addresses. For orders shipped to APOs, DHL Global Mail handles the delivery before handing it off to USPS for final delivery. Please note that it may take up to 45 additional days for delivery to APO addresses, and tracking will not be updated once the package enters the military mail system for security reasons.
Thank you for choosing Malaotts Store! If you have any other questions or concerns, please contact us at [email protected].