FAQs
HOW DO I PLACE MY ORDER?
Placing an order at Malaotts Store is simple and easy! Just follow these steps:
- Browse through our product collection and select your preferred style.
- Click the “Add To Cart” button on the product page.
- Follow the checkout instructions to complete your purchase.
Once your order is placed, we’ll prepare it and notify you when it’s on its way!
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
We process and ship orders typically within 5 to 10 business days. For international orders, the shipping time may extend by an additional 1 to 2 weeks. We strive to get your products to you as quickly as possible.
MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers may take 1-2 business days to be updated in the shipping carrier’s system. If you find that your tracking number isn’t working within this time frame, please wait a little longer, as delays can occur. Should the issue persist, contact the shipping carrier or reach out to us for further assistance.
I NEED HELP WITH A LATE ORDER.
If your order has not arrived within 10 business days (domestic) or 20 business days (international), please reach out to us for support. We’ll work with you to resolve any shipping issues promptly.
PAYMENT
What types of payments do you accept?
We accept major credit cards including Visa, Mastercard, and PayPal.
When will my card be charged?
Your card will be charged immediately after your order is successfully placed.
HOW SECURE IS MY PERSONAL INFORMATION?
At Malaotts Store, we prioritize the security of your personal information. We adhere to the highest industry standards to protect your data during the checkout process.
Your credit card details are encrypted using secure socket layer (SSL) technology during transmission, ensuring that your information remains safe. We do not store your credit card information after the transaction is completed.
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