Refund and Returns Policy

At Malaotts Store, we strive to provide the highest quality products and customer service. If you encounter any issues with your purchase, we are here to help. Please review our refund and returns policy below.

Refunds

We will gladly issue a refund or reprint your order at no additional cost in the following cases:

  • The product itself is flawed.
  • Design error: the design is incorrect compared to the information provided on our website.
  • The product received does not match your order in terms of type or size.

How to Request a Refund

To request a refund, please contact us at [email protected] within 14 days of receiving your item. Be sure to include:

  • Your order/invoice ID.
  • A picture of the wrong or damaged item, if applicable.

Our team will evaluate your request and process the refund within 1-3 business days. Once approved, the refund is expected to be processed within 2-3 business days.

Returns

If you received the wrong or defective items, there is no need to return them to us. We will automatically issue a refund once the issue is confirmed. The refund will arrive within 2-3 business days.

Exceptions to Refunds, Reprints, or Returns

We do not process refunds or returns in the following cases:

  • Your order did not arrive due to factors within your control (e.g., incorrect shipping address, failure to pick up the package).
  • Your order did not arrive due to exceptional circumstances beyond our control (e.g., customs delays, natural disasters, lost packages after being marked “delivered”).
  • The item received matches the product description.

Order Cancellation

Customers have 24 hours to request a cancellation after placing an order. Please note that a 10% fee (management, processing, and transaction) will apply to the total order value for any cancellations.

After the 24-hour period, the item will go into production, and we will not be able to cancel the order.

Refund Timeline

  • PayPal Account: Refunds will be processed within 48 hours.
  • Credit Card Account: Refunds will take 10-14 business days, depending on your card-issuing bank.

Exchanges

We do not offer exchanges or returns for incorrect sizes unless the wrong size was sent due to our error. For issues like printing errors or defects, we will handle them for you. Please contact us for guidance before returning any items.

Late or Missing Refunds

If you have not received your refund yet, please take the following steps:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time for the refund to be officially posted.
  3. Contact your bank, as there may be a processing delay.
  4. If you’ve done all of the above and still have not received your refund, please contact us at [email protected].

Additional Information

  • Exchanges (In-stock items): 1-3 business days.
  • Exchanges (Out-of-stock items): 5-7 business days.
  • Compensation (Points or Coupons): 1-2 business days.
  • Repair Services: 7-14 business days.

Thank you for shopping with Malaotts Store! We are committed to ensuring a positive shopping experience and are here to help with any concerns.